Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This 30-day window applies to all customers, including orders shipped within the European Union (see the EU section below for how this relates to your legal cooling-off rights).

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at loopatoo00@gmail.com. Please note that returns will need to be sent to the following address:

47 rue Vivienne 75002 Paris FRANCE

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs: FREE 

• Return shipping is free; we cover the cost of the prepaid label.
• The cost of return shipping will be deducted from your refund.

You can always contact us for any return question at loopatoo00@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us within  7 days if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. Depending on the situation, we will offer a replacement, a repair, or a full refund, including any shipping costs you paid, at no cost to you.

Exceptions / non-returnable items

The following items cannot be returned:

• Custom or personalized products (special orders, personalized items)
• Gift cards

[If you sell perishable goods, hazardous materials, or personal-care/hygiene items now or in the future, list them here — the general categories from the default template were removed since they didn't match your current catalog. Note: if you do add hygiene/personal-care items later, EU law only allows excluding them once they've been unsealed for hygiene reasons — not as a blanket category.]

Sale items are returnable under the same terms as full-price items. (This was changed from the original draft — EU consumer law does not allow excluding discounted items from the mandatory right of withdrawal, and keeping one return policy for all items avoids confusion.)

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, EU law guarantees you the right to cancel or return your order within 14 days of receiving it, for any reason and without justification — this is a legal minimum. Our standard policy above already gives you 30 days, which is more generous, so this 14-day right doesn't reduce your return window; it simply confirms your legal baseline protection.

To exercise this right, you must inform us of your decision to cancel via a clear statement (e.g. by emailing loopatoo00@gmail.com) before the withdrawal period expires. As with our standard policy, the item must be returned in the same condition you received it: unworn or unused, with tags, and in its original packaging, along with your receipt or proof of purchase.

If you cancel under this right, we will also refund the standard delivery cost you originally paid for shipping, in addition to the price of the item itself.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at loopatoo00@gmail.com.